May 13, 2026

Refund and Returns Policy

Digital Products Policy

At SvanData Networks, all products sold are digital goods delivered electronically.
By completing a purchase on our website, you acknowledge and agree to the terms outlined below.

1. No Physical Returns

Because our products are digital and downloadable, there are no physical items to return.

Once access to a digital product is granted, it cannot be returned in the traditional sense.

2. Refund Eligibility

Refunds are not provided by default for digital products.
However, we may consider a refund only under the following conditions:

  • The digital product was not delivered due to a technical error on our side
  • The file is corrupted or inaccessible, and we are unable to provide a working replacement
  • You were charged incorrectly (duplicate payment or billing error)

All refund requests must be submitted within 7 days of purchase.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after purchase
  • The product does not meet personal expectations or preferences
  • You lack the technical knowledge required to use the product
  • You failed to read the product description before purchasing
  • The product has already been downloaded or accessed successfully

Our digital products are clearly described to allow informed purchasing decisions.

4. Exchanges

We do not offer direct exchanges between digital products.

If you experience a legitimate technical issue, we may provide:

  • A corrected version of the product
  • Access to an updated or alternative file

This is handled on a case-by-case basis.

5. Support & Issue Resolution

If you encounter a problem with your purchase, we strongly encourage contacting us first.
Most issues can be resolved quickly without the need for a refund.

Please include:

  • Order number
  • Product name
  • Description of the issue

6. Policy Acceptance

By purchasing from SvanData Networks, you confirm that you have read and accepted this Refund & Returns Policy.

This policy is subject to updates without prior notice. The version active at the time of purchase applies.